Real-World KPIs You Can Track to Prove Training ROI

Investing in staff training is essential, but how do you know it’s paying off? Tracking key performance indicators (KPIs) reveals the return on investment (ROI) of your training system. In hospitality, where every dollar counts, these metrics show tangible benefits. 

Training isn’t a one-off effort. It’s refined daily with staff feedback. Let’s explore real-world KPIs like onboarding time, turnover rate, and Net Promoter Score (NPS) to prove training’s value.

Onboarding Time

Faster onboarding gets new hires productive sooner. A clunky training system slows this down, costing time and money. A 2023 Training Industry report shows effective training cuts onboarding by 25%. Track how long it takes new staff to handle a shift solo.

Employees learn daily tasks on the job. A streamlined program, adjusted with their input, accelerates this, freeing managers and boosting efficiency.

Turnover Rate

High turnover, i.e. over 70% in hospitality, per the Bureau of Labour Statistics, is a major expense. Training reduces it by building skills and loyalty. A 2023 Cornell study found that quality training lowers turnover by 15%. Measure your turnover rate before and after a new system. Staff share what keeps them engaged. Incorporating their feedback into training makes them stay, saving recruitment costs.

Net Promoter Score (NPS)

NPS measures guests' likelihood to recommend your restaurant. Well-trained staff drive higher scores through better service. A 2024 Toast survey shows 65% of operators tie training to improved NPS. Track your score via guest surveys.

Staff refine guest interactions daily. Training ensures consistency, like personalising orders, which lifts NPS and brings repeat business.

Upselling and Check Size

Training boosts upselling, increasing revenue. Staff trained to suggest add-ons or premiums raise check sizes by 10-12%, per the National Restaurant Association. Monitor average check size monthly. Employees learn guest cues every shift.

A system refined by their suggestions makes upselling natural, directly impacting your bottom line.

Conclusion

Tracking KPIs like onboarding time, turnover rate, NPS, and check size proves training’s ROI. These metrics show how daily learning, guided by staff insights, strengthens your restaurant. A smart training system isn’t an expense - it’s a growth driver.

At PocketTrainer, we’ve designed a tool to deliver these results, with concise lessons tailored for hospitality. Schedule a free demo with us to learn how you can measure your training’s impact.