In the competitive world of the hospitality industry, the gap between exceptional service and mediocre experiences often boils down to one critical factor: employee skills. As per the People 1st International survey, 63% of employees in the hospitality industry are struggling with a pronounced skill shortage. According to Forbes, the market size of the global hospitality market stood at $4.7 trillion dollars in 2023, and it is projected to reach $5.8 trillion in 2027. As a result, around 126 million jobs in the hospitality industry are predicted to be created by 2032. But, the shortage of well-trained staff is becoming a significant obstacle for the global hospitality industry. The consequence is clear: establishments (restaurants, bars, and hotels are suffering from inconsistent service quality, decreased customer satisfaction, and dwindling repeat business.
This issue highlights a pressing need for effective and accessible training solutions. Traditional training methods – often cumbersome and expensive – fail to address the rapidly evolving needs of the industry. Well, this is where Pocket Trainer enters the chat. Pocket Trainer is the best hospitality training app that aims to make a revolution in the industry. With a modern approach to hospitality training, Pocket Trainer offers an on-demand solution that fits seamlessly into the busy schedules of hospitality professionals. By integrating Pocket Trainer into their training regimen, establishments can effectively transform their staff, turning potential service pitfalls into opportunities for excellence. Let’s discuss this best hospitality training app in detail. Read this detailed blog post to unlock valuable information. So, without further ado, let’s jump straight into this guide.
Skilled Workforce in Hospitality Industry: What You Need to Know?
Did you know that 60% of restaurants fail within their first year? Even more striking, nearly 80% close their doors within just four years of opening. One of the major reasons behind this is the lack of skilled staff. As a bar, hotel, or restaurant owner, you might be wondering what the best solution is.
Well, an ideal solution to mitigate this challenge is to upskill and train your hospitality employees. In their 2020 ‘Reimagining Workforce Policy in the Age of Disruption’ report, the National Governors Association argued,
“The adoption of new technologies is accelerating, and the need to build a resilient workforce is more urgent than ever. Hospitality sector is a dynamic, ever-evolving sector where customer expectations and industry standards are continually shifting. In such a situation, upskilling employees ensures the creation of up-to-date skilled and exceptional staff members.”
In addition, Accenture also provided an excellent solution to overcome this problem. The firm proposed a three-step approach that may help hospitality establishments improve their customer satisfaction and overall business resilience. These three steps aim to elevate the skills of hospitality employees effectively.
Step #1: Incorporation of Experiential Learning with Latest Technologies
Step #2: Stimulation of Employees with Advanced Skills (Of the Modern Era)
Step #3: Empowering Vulnerable and Highly Accessible Training Without Disrupting their daily Schedules
This 3-step skill-development approach by Accenture is a thoughtful method to overcome the challenge of lack of skilled hospitality staff. However, many experts argued that this approach isn’t practical at all as the availability of highly accessible training without disruptions to daily work routine seems odd.
Well, with the debut of Pocket Trainer (the best hospitality training app), these expert viewpoints also fall flat and irrelevant.
About Pocket Trainer
Pocket Trainer is a unique hospitality training app that empowers employees to stay sharp and proficient, reducing costly mistakes and inefficiencies. As the best hospitality training app, Pocket Trainer offers personalized, mobile-friendly training to help individuals master new skills and refresh existing ones. Whether it’s onboarding new hires or upgrading skills, Pocket Trainer serves as a reliable companion for hospitality employees to unlock their potential and maximize their company’s revenue opportunities. This innovative app features bite-sized, engaging lessons, essential checklists, quizzes, and a wide range of skill-developed-related modules.
How Pocket Trainer Will Help to Elevate the Skills of Hospitality Employees?
Most of you would agree: “Mobile apps have become the most accessible tools in the modern world, offering ultimate convenience and efficiency at our fingertips.” Right? Just take an example of yourself - “From communication and shopping to entertainment and working - anytime, anywhere - apps enable you to perform a wide range of tasks seamlessly.” In the same context, Pocket Trainer is the best hospitality training app, which aims to elevate the skills of hospitality employees by providing flexible training that fits into their busy schedules. A comprehensive set of modules and features of the Pocket Trainer app includes:
1. Food and Beverage Manuals
The ‘Food and Beverage Manuals’ in the Pocket Trainer app provide employees with detailed, easily accessible guides on menu items, ingredients, and preparation techniques. Staff managers can effectively share knowledge and food orders directly through this feature. Thus, it provides transparent communication and knowledge sharing.
2. Courses
The ‘Courses’ feature in our app offers an extensive range of structured learning modules designed to help hospitality employees upskill in key areas. From customer service and communication to health and safety protocols, each course is tailored to enhance the necessary skills in the hospitality industry. After completing each course, employees also get a certification.
3. Quiz Master
‘Quiz Master’ is an exciting feature in our app that reinforces knowledge and measures progress. After completing courses or reviewing manuals, employees can take quizzes to test their understanding of key concepts.
4. Document and Video Hub
As the best hospitality training app, Pocket Trainer understands the importance of transparent communication between departments in the hospitality industry. This is why our app incorporates an innovative feature called ‘Document and Video Hub.’ This feature serves as a centralized library for all information about your restaurant, bar, or hotel. Employees can access essential schedules, instructional videos from seniors, upcoming events, and other resources related to their roles.
5. Task Manager
As the name suggests, ‘Task Manager’ helps hospitality teams stay organized and efficient by allowing managers to assign and track tasks within the app. Employees can view their daily or weekly assignments, mark tasks as completed, and prioritize their workload. This feature aims to help employees stay on top of their responsibilities, ultimately improving service delivery.
6. Newsfeed
This feature provides employees with important updates, announcements, and industry news. Managers can share timely information, such as menu changes, new policies, or upcoming events, ensuring everyone is on the same page.
7. Manager’s Dashboard
The ‘Manager’s Dashboard’ is especially for supervisors. Seniors or supervisors can use this feature to overview team performance, training progress, and operational tasks. This feature offers detailed analytics and insights, allowing managers to monitor employee engagement, track course completions, and review quiz results effectively.
Download Pocket Trainer to Elevate the Skills of Your Hospitality Workforce!
In conclusion, all we want to say is that you should download Pocket Trainer today! As the best hospitality training app, Pocket Trainer is your ultimate solution for empowering your employees to stay at the top of their game. As you know, the hospitality industry is facing the challenge of a lack of a well-trained, efficient workforce. Thus, it is time to put all traditional methods aside and enter the innovative, digital realm of hospitality training through Pocket Trainer. Investing in Pocket Trainer means investing in your workforce’s growth and your business’s success. Download the app (available on Android and iOS) today!
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